In addition to the free remote evaluation, we offer the following
remote assistance service levels:
EVALUATION [FREE]
You will receive the following services during our remote evaluation of
your system:
* System Diagnostics
* Software Update Check
* Security Check
* Logfile Analysis
* Service Recommendations
To request a free
remote evaluation please Contact Us!
BASIC [$30.00] This
level provides support for common issues
Some examples include:
* Adware removal software installation
& removal of all threats
* Anti-Virus software installation and/or update with removal of all
detected viruses
(Anti-Virus software
will have to be purchased
separately if
you do not own a current version)
* System diagnostic report
* Printer & E-Mail Setup
* Assistance with issues related to slow performance or strange
behavior
ADVANCED [$45.00]
This level provides support for complex issues
Some examples include:
* Software Installation, Configuration
and Removal
* System Updates
* Router Configuration
* Wireless Setup & Security
* VoIP (such as: Vonage or ViaTalk)
Configuration
* Remote Access (for personal use)
* Remote Training
PHONE SUPPORT:
Within the remote assistance application there is a text-based chat
window that we will use to communicate with you during the active
session. You also have the option of phone support during the session
for [$10.00] extra.
In addition to the free remote evaluation, we offer the following remote assistance service levels:
EVALUATION [FREE] You will receive the following services during our remote evaluation of your system:
* System Diagnostics
* Software Update Check
* Security Check
* Logfile Analysis
* Service Recommendations
To request a free remote evaluation please Contact Us!
BASIC [$30.00] This level provides support for common issues
Some examples include:
* Adware removal software installation & removal of all threats
* Anti-Virus software installation and/or update with removal of all detected viruses (Anti-Virus software will have to be purchased separately if you do not own a current version)
* System diagnostic report
* Printer & E-Mail Setup
* Assistance with issues related to slow performance or strange behavior
ADVANCED [$45.00] This level provides support for complex issues
Some examples include:
* Software Installation, Configuration and Removal
* System Updates
* Router Configuration
* Wireless Setup & Security
* VoIP (such as: Vonage or ViaTalk) Configuration
* Remote Access (for personal use)
* Remote Training
PHONE SUPPORT: Within the remote assistance application there is a text-based chat window that we will use to communicate with you during the active session. You also have the option of phone support during the session for [$10.00] extra.